Prior to starting with Omni – Testimonials
WHAT DEFINED YOUR FINAL DECISION TO BUILD WITH OMNI? WHAT WAS THE TRIGGER THAT MADE YOU SAY TO YOURSELF LET’S SIGN UP?
- Price and transparency of costs
- Level and quality of inclusions
- Speed in responding to queries and customer service
Although overall, compared to the other builders we engaged, what stood out was the responsiveness to our queries and transparency. We never felt we were being pushed into upgrading/signing or being mislead with information – e.g. the deceptive/pushy sales pitch.
We decided to build with Omni because the first appointment (and every appointment after) felt informative, helpful and personal. Being first home builders/buyers we weren’t really sure what to expect, but all contact (Joe, Nikki, Gail and Steve) has been straightforward and very supportive and friendly (especially with Gail, who always replies promptly and was willing to work around our jobs as teachers which can prevent us from answering phones/emailing back straight away).
We especially decided to build with Omni at the start because Steve was very helpful in that very first appointment and even went above and beyond to help us secure the land we wanted, which I imagine is not in his job description. It was also great to be able to alter the floor plans to suit our needs, a freedom I am not sure we would have had with other companies. Joe has also been helpful by giving great advice and Nikki was a lifesaver in the colour appointment.
Basically, we are glad we went with Omni, because the process has remained helpful and friendly the entire way through. Thanks for making a stressful life decision less stressful!
Thought I’d send a quick email to say thanks for all your time and help with us over the last couple of months. We appreciate the approach you and OMNI take – it’s good to feel like we can come away and know that you guys were genuinely helpful and clear with us as customers and as first-time buyers/builders. It was a pleasure to deal with a company that values integrity. We will recommend you without hesitation to anyone who wants to build.
Thanks again to you and Joe and the team. All the best